Wednesday, September 12, Remove and replace, do not just snug. Did this solve your problem? Still no clue what caused it, but I won’t be loading any CD software or iTunes for a while. Remove ALL power, then check cables in both ends. In device manager, it states “Windows cannot load the device driver for this hardware.

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I just tried it and it didn’t work. Have had trouble with DVD since I have had the computer and have had several chats with Dell but I think my extended warranty just expired.

Saturday, October 6, 4: The poster right after you said the following: Sign in to vote. Epson and iTunes have Vista t111n now – iTunes is 7. I ended up restoring factory settings Wednesday, September 12, You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Checked Drivers and they are up to date. Is there any way at all to try a different driver? Do you have any suggestions I am at my wits end. I had the same problem Remove and replace, do not just snug.

DVD/CD-ROM drive will not operate. Device Manager indicates – Microsoft Community

I’ve tried unistalling it, to no success. That was an issue in itself because I was unaware of the driver compatibility problems with Vista. Then my problems really began I keep getting the same error that windows cannot load the device driver for this hardware. Saturday, January 12, Proposed as answer by uwenaurath Sunday, December 13, 3: I guess I should restore it back to factory settings.

HL-DT-ST DVD+-RW GSA-T11N ATA Device Drivers

Sunday, August 26, 2: My girlfriend recently loaded iTunes, and I loaded a CD burner program. Dwvice for IT Professionals. Friday, November 16, 7: Unfortunately I tried everything I could, uninstalling drivers, reinstalling, deleting programs that I had loaded, and Restoring to a point several months in the past.

The driver may be corrupted or missing.

Be sure to ask for specific keys involved as well as the settings. This site devixe other languages x. I have an Acer Extensa and have the same cd rom, my os gs vista everything was working just fine the only problem was that i-tunes would not recognize my daughter’s ipod.

Sometimes when I uninstall and reinstall the driver, it works about 10 mn then becomes “can’t access the driver”. The OS is Vista.

I have taken it devuce to Staples and the techie, I think, just deleted the driver and rebooted. Sunday, March 8, When I bought it a couple of months ago, it worked fine.

For laptops you can often clean the power and data contacts with a pencil eraser.