If the issue persists , continue to the next solution. Service or replace your HP product if you completed all preceding steps. This product cannot be identified by Serial Number alone. Do not touch the copper-colored contacts with your hands
I recommend playing uncompressed audio files such as. Contrary to what I’ve read some sound card buyers saying, this definitely sounds great compared to the built in audio usually found in laptops and and other computers with built-in, non-upgradable audio.